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Frequently Asked Questions

Do you ship internationally?
Currently we ship Australia-wide and to New Zealand.

Where are the earrings made?
All the earrings are handmade by me in Brisbane, QLD Australia. I try and source all my materials from Australian suppliers - supporting small business.

Are your products suitable for people with sensitive ears?
Yes, they are! We only use Hypoallergenic Surgical Steel posts and backings.

When will my order get posted?
We dispatch all orders within 2-5 business days. You will receive an email with tracking information once posted.

I live in Brisbane. Can I pickup my order?
Yes, of course! I'm located in Camp Hill. Select local pick up as your postage method at checkout. PLEASE leave a note in the comments the day/time you'd like to swing by. I'll email you the address and confirmation that I can have them ready then. 

I selected local pickup, but I need my order posted. How can I pay for postage?
Just search 'postage' on the website - you'll find Regular Post and Express Post listings that you can add to cart and checkout as normal. 

I want to buy some earrings for a friend, can you write a note to her from me?
Sure! Just leave a note in the checkout comments.

I've noticed some of your products are sold out. How often do you restock?
We generally restock every six weeks. However, if something is out of stock that you want, please don't hesitate to get in touch and we will endeavour to get it for you as soon as we can.

Do you wholesale?
Yes, we do. If you're a bricks and mortar shop based in Australia and interested in becoming a stockist of Oh Hey Lovely, send us an email at hello@ohheylovely.com.au

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